CX Analytics

Transform Customer Interactions into Strategic Insights

Recommended Plan:

Brox Enterprise

Turn every customer interaction into strategic intelligence. By analyzing your calls, chats, and service videos, we help you spot trends, improve service, and tie CX directly to business growth.

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Key Benefits for CX Leaders

Get instant insights from thousands of customer interactions

Identify and scale successful service approaches

Connect service quality to business impact

Make decisions based on comprehensive data, not samples

Brox Modules for CX Excellence

Conversation Analysis

Process your existing call transcripts, videos, and audio to understand:

What drives positive outcomes
Where friction points occur
How sentiment evolves through interactions

Conversation Analysis

Process your existing call transcripts, videos, and audio to understand:

What drives positive outcomes
Where friction points occur
How sentiment evolves through interactions

Conversation Analysis

Process your existing call transcripts, videos, and audio to understand:

What drives positive outcomes
Where friction points occur
How sentiment evolves through interactions

Performance Intelligence

Turn service data into coaching insights:

Map successful resolution patterns
Identify training opportunities
Track improvement metrics

Performance Intelligence

Turn service data into coaching insights:

Map successful resolution patterns
Identify training opportunities
Track improvement metrics

Performance Intelligence

Turn service data into coaching insights:

Map successful resolution patterns
Identify training opportunities
Track improvement metrics

Customer Journey Analytics

See the complete picture of service impact:

Map full interaction paths
Spot systematic issues
Link service quality to brand health

Customer Journey Analytics

See the complete picture of service impact:

Map full interaction paths
Spot systematic issues
Link service quality to brand health

Customer Journey Analytics

See the complete picture of service impact:

Map full interaction paths
Spot systematic issues
Link service quality to brand health

Media Profiling

Understand your audience better etc. (Video of one of the dahsbvoards)

Description goes here

Media Profiling

Understand your audience better etc. (Video of one of the dahsbvoards)

Description goes here

Media Profiling

Understand your audience better etc. (Video of one of the dahsbvoards)

Description goes here

Ask Brox

Our platform adapts to your existing systems and data:

Success Story

"Brox helped us cut resolution times by 40% by identifying what our top performers were doing differently. Now we can scale those practices across our entire team."

Head of CX, Global Financial Services Firm

Ready to Transform Your Strategic Decision-Making?

Join industry leaders using Brox.AI to drive data-informed strategies that deliver measurable results.

Join the Waitlist

Ready to Transform Your Strategic Decision-Making?

Join industry leaders using Brox.AI to drive data-informed strategies that deliver measurable results.

Join the Waitlist

Ready to Transform Your Strategic Decision-Making?

Join industry leaders using Brox.AI to drive data-informed strategies that deliver measurable results.

Join the Waitlist